RED ONION WALES TERMS 

GIFT VOUCHERS

Vouchers purchased from Red Onion Wales over the telephone, via the internet or in person will be issued directly by us to the purchaser or, on the purchaser’s direction, to another person nominated.

Please read this page carefully before purchasing your Red Onion Wales gift voucher.

These terms and conditions form a basis of a contract between us (Red Onion Wales), and you (the purchaser and/or any subsequent holder of the experience gift voucher).

If you have any questions please call us on 01348 874034.

Red Onion Wales issues face value vouchers (“Card Vouchers'' and “eVouchers”) entitling the Holder to redeem the value stated on the Voucher towards products and services they offer.

Vouchers feature a unique reference code. The gift voucher must be presented upon arrival. Advance reservations are advised. Reservations are subject to availability. Please notify reservations when booking that you wish to pay all / part of your bill with a gift voucher.

Once initially redeemed any outstanding amounts cannot be transferred to a future visit. Vouchers cannot be exchanged for cash, no change is given and no voucher for the difference will be issued. 

Voucher validity

Red Onion Wales Gift Vouchers are valid for twelve months from the purchased date. This is indicated by the valid until and including date shown on the voucher. Once the redemption date (“valid until”) lapses the voucher automatically expires. A £20 administration fee is payable if you wish to extend your Red Onion Wales Gift Voucher’s validity by six months.

Refunds

If you are not satisfied with your Voucher, please call us within 14 days of purchase and we will happily arrange a full refund on receipt of your Voucher. Refunds will be paid back onto the credit/ debit card used to place the original order. Cash refunds are at the discretion of the management when presenting a physical voucher.

Company Details

Red Onion Wales

Glasfryn Farm, Cefn Road, Fishguard, Pembrokeshire, SA65 9QS

01348 874034

Delivery

Vouchers can be purchased via phones or in person at the premises, both of which will have to be collected in person. We do not offer a postal for vouchers in person. Physical vouchers may be purchased for automatic sending through our website. ‘eVouchers are also available.

General

All menus seen online or in print are subject to description and prices changes without notice.